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Stay Informed with Expert Restoration Tips and Insights
Our blog covers tips, insights, and updates on restoration techniques, ensuring you’re prepared for any unexpected challenges. Trust MCRS for reliable and professional restoration solutions.
blogs
What’s New?
Water’s out, and now you’re staring at the wreckage, do you restore what’s left or rip it up and start fresh? Homeowners agonize over soaked oak floors that took years to refinish; property managers crunch numbers on 15 ruined units
Water damage doesn’t play fair—it exploits your property’s quirks, and age is the biggest wild card. A homeowner in a 1920s craftsman might love the character until a leak reveals crumbling lath-and-plaster walls that drink water like a desert.
Floods don’t just leave watermarks on your walls—they leave scars on your psyche. Homeowners talk about the gut-wrenching moment they find a soaked wedding album or a child’s stuffed animal floating in muck.
Water damage doesn’t just soak your floor system, soaks your bank account, your time, and sometimes your sanity. For homeowners, the initial shock of a flooded basement or a burst pipe might seem manageable
testimonials
What Our Clients Say
Our office had flooding from a broken line. MCRS handled extraction, drying, and repairs. They kept us updated daily and minimized downtime. Staff was professional and insured all work. Invoice was clear, no hidden charges. Excellent service.
Had an issue with water leak in bathroom and bedroom.
MCRS mitigation team showed up promptly and dealt with the issue.
Very professional and excellent communiation, keeping me well informed throughout the whole process.
Plus, they liked my dogs.
MCRS mitigation team showed up promptly and dealt with the issue.
Very professional and excellent communiation, keeping me well informed throughout the whole process.
Plus, they liked my dogs.
These people are great! They are professional, polite , knowledgeable and thorough. I can’t say enough good things about them.
Mimi and the crew did a great job so far. Very respectful and clean.
Response from the owner 18:52 12 Jan 25
Thank you for your wonderful review, Jp! We're glad to hear that Mimi and the team provided you with respectful and clean service. Your support means a lot to us! 
Ryan and Rick were very professional, polite and punctual. They walked me through the process as they were working the area of the damage/loss. They were respectful of the “no shoes in the house” custom which I greatly appreciate. Thank you both for your hard work.
Response from the owner 02:18 12 Jan 25
Thank you for your wonderful feedback, Jenny! We're glad to hear that Ryan and Rick provided you with professional and respectful service. Your appreciation means a lot to us, and we'll be sure to pass along your kind words to them! 
The demo crew has been absolutely wonderful. Friendly, careful, diligent, and flexible.
Response from the owner 17:23 05 Jan 25
Thank you for your kind words, Aaron! We're thrilled to hear that our demo crew made a positive impression. Your satisfaction is our priority, and we appreciate your support! 
Amazing and professional company that walked me through every option available and kept in contact with me throughout the process. Response to my emails and questions was quick and the house looks amazing! Darren and Krysti were always helpful and my home is back to the way it was before a tree fell on it. I highly recommend Disaster America.
Response from the owner 21:51 18 Nov 24
Thank you for the wonderful feedback, David! We're thrilled to hear that you had such a positive experience with our team, especially with Darren and Krysti. Your recommendation means a lot to us. We're always here to help if you need anything in the future! 
A challenge to schedule, but they do good work.
Response from the owner 13:19 05 Nov 24
Thank you for your positive feedback, Barry! We're glad to hear you appreciate the quality of our work. We are continually working to improve our scheduling process. We look forward to serving you again! 
Not professional but charge too much
Response from the owner 13:40 22 Oct 24
I'm very sorry to hear about your experience. Would you be able to provide a little more detail that may help us improve in the future? 
Disaster America responded quick, they were professional and we got a great price. Thank you for getting the job done quick.
Disaster America did a great job on the renovation of a water emergency I had in April… but:
Fast forward to late June… The renovation/restoration was finally done: $72 THOUSAND DOLLARS later and 2 bedrooms, hall, bathroom, and 1/4 of the living room dried out and replaced by Disaster America USA.
Now… 6 weeks ago (mid July) we started noticing a “buckle” in the floor right inside the front door (about 4 ft from where they deemed was the end of the water damage). 3 weeks ago the buckle had started protruding through the brand new LVP that they put down and it spread down a line toward where they had finished the underfloor remodel. By Thursday it had gotten so bad we couldn’t open the door all the way.
Now… when the LVP broke and boards started coming through I called to speak with Jason at Disaster America and he text me and told me to email him the pics and he’d get back to me… I’ve yet to hear back from anyone. I also called and spoke with Sam who was the foreman of the construction company they used and sent him pics of it. He actually said they’d be here Friday to take a look at it and never showed up and I haven’t been able to contact him again either. *Though Sam did tell me he figured the foundation under the old floor had failed and he was sure that was the problem 🙄 Of note- the foundation was repaired less than a year ago and I have the warranty*
So on Friday… With some help, I started ripping up the floor to see what the problem was because obviously it was my problem and no one was going to get back with me on this. It wasn’t the foundation… the hardwood subfloor had buckled because the water obviously went further than they thought {as I’d thought, and even asked them to go further when they were ripping it up and they declined and said they KNEW it wasn’t damaged out that far}.
So, enjoy some pics of my Labor Day Weekend as this $1.74 disaster continues to cost me THOUSANDS of dollars to fix still, after it was already “fixed” to the tune of $72,000!
Fast forward to late June… The renovation/restoration was finally done: $72 THOUSAND DOLLARS later and 2 bedrooms, hall, bathroom, and 1/4 of the living room dried out and replaced by Disaster America USA.
Now… 6 weeks ago (mid July) we started noticing a “buckle” in the floor right inside the front door (about 4 ft from where they deemed was the end of the water damage). 3 weeks ago the buckle had started protruding through the brand new LVP that they put down and it spread down a line toward where they had finished the underfloor remodel. By Thursday it had gotten so bad we couldn’t open the door all the way.
Now… when the LVP broke and boards started coming through I called to speak with Jason at Disaster America and he text me and told me to email him the pics and he’d get back to me… I’ve yet to hear back from anyone. I also called and spoke with Sam who was the foreman of the construction company they used and sent him pics of it. He actually said they’d be here Friday to take a look at it and never showed up and I haven’t been able to contact him again either. *Though Sam did tell me he figured the foundation under the old floor had failed and he was sure that was the problem 🙄 Of note- the foundation was repaired less than a year ago and I have the warranty*
So on Friday… With some help, I started ripping up the floor to see what the problem was because obviously it was my problem and no one was going to get back with me on this. It wasn’t the foundation… the hardwood subfloor had buckled because the water obviously went further than they thought {as I’d thought, and even asked them to go further when they were ripping it up and they declined and said they KNEW it wasn’t damaged out that far}.
So, enjoy some pics of my Labor Day Weekend as this $1.74 disaster continues to cost me THOUSANDS of dollars to fix still, after it was already “fixed” to the tune of $72,000!
